Refund policy
RETURNS
Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Certain types of goods cannot be returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Additionally, we do not accept returns for intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Other non-returnable items:
- Gift cards
- Downloadable software
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted (if applicable):
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records
- Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also inform you whether your refund has been approved or denied.
If approved, your refund will be processed, and a credit will be applied automatically to your credit card or original payment method within a few days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. Processing times for refunds often take some time.
If you have done all this and still have not received your refund, please contact us at crew.infity@gmail.com.
Sale Items (if applicable)
Only regularly priced items are eligible for refunds. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange your item for the same one, please email us at crew.infity@gmail.com, and we will provide you with a return shipping address. Exchanges are subject to stock availability. If an exchange is not possible, a refund will be offered instead.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will issue the refund to the gift giver, and they will be notified of your return.
Shipping
To return your product, please email us at crew.infity@gmail.com, and we will provide you with a return shipping address.
Shipping costs for returning your item are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item valued over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.